Refund policy

Refund & Return Policy

30-Day Money-Back Guarantee

At Elite Mart, we stand behind the quality of our products. That’s why we offer a 30-day Return Policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (your order confirmation email).

How to Start a Return

To start a return, you can contact us at support@elitemart.com.

• Please Note: Items sent back to us without first requesting a return will not be accepted.
• As a dropshipping retailer, our return address may vary depending on the product supplier. Please contact us for the correct return instructions before shipping any items.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right—either by sending a replacement or issuing a full refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.